Terms and conditions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Cooling-off Period: The period within which the consumer can exercise their right of withdrawal.
Consumer: A natural person not acting in the exercise of a profession or business who enters into a distance contract with the entrepreneur.
Day: Calendar day.
Ongoing Transaction: A distance contract regarding a series of products and/or services, with delivery and/or purchase obligations spread over time.
Durable Medium: Any means that allows the consumer or entrepreneur to store information addressed to them personally in a way that permits future consultation and unchanged reproduction.
Right of Withdrawal: The option for the consumer to withdraw from the distance contract within the cooling-off period.
Entrepreneur: The natural or legal person offering products and/or services to consumers remotely.
Distance Contract: A contract concluded within a system organized by the entrepreneur for the remote sale of products and/or services, using exclusively one or more techniques for remote communication up to the conclusion of the contract.
Technique for Remote Communication: A means that can be used to conclude a contract without the consumer and entrepreneur meeting simultaneously in the same place.
General Terms and Conditions: These general terms and conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

Trade name: hearprof.com
Customer Service Email: info@hearprof.com

Article 3 – Applicability

These general terms and conditions apply to every offer made by the entrepreneur and every distance contract and order between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the conclusion of the distance contract that the terms and conditions are available for inspection at the entrepreneur’s premises and will be sent to the consumer free of charge upon request.

If the distance contract is concluded electronically, the text of these terms and conditions can be provided electronically to the consumer in such a way that it can be easily stored by the consumer on a durable medium. If this is not reasonably possible, it will be indicated before the conclusion of the contract where the terms and conditions can be electronically accessed and that they will be sent to the consumer electronically or otherwise free of charge upon request.

In cases where specific product or service conditions apply in addition to these general terms and conditions, paragraphs 2 and 3 apply accordingly. If there are conflicting terms, the consumer can always rely on the most favorable provision applicable to them.

If at any time any provision of these general terms and conditions is wholly or partially invalid or voided, the agreement and the remainder of these conditions remain in force, and the relevant provision will be replaced by a provision that most closely matches the intent of the original provision.

Situations not regulated in these general terms and conditions must be assessed "in the spirit" of these general terms and conditions.

Uncertainties about the interpretation or content of one or more provisions of these terms and conditions must also be interpreted "in the spirit" of these general terms and conditions.

Article 4 – The Offer

If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.

The offer is non-binding. The entrepreneur reserves the right to modify and adapt the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, they are a true representation of the products and/or services offered. Obvious errors or mistakes in the offer are not binding on the entrepreneur.

All images, specifications, and data in the offer are indicative and cannot lead to compensation or dissolution of the agreement.

Images of products are a true representation of the offered products. The entrepreneur cannot guarantee that the colors shown will match the actual colors of the products exactly.

Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This concerns, in particular:

The price, excluding customs duties and import VAT. These additional costs are borne by the customer at their own risk.
Any shipping costs.
The method of concluding the contract and the necessary steps for doing so.
The existence or non-existence of a right of withdrawal.
The method of payment, delivery, and execution of the contract.
The period for accepting the offer or the period within which the entrepreneur guarantees the price.
The amount of the communication costs if the costs for using the remote communication technique are calculated on a basis other than the base rate.
Whether the contract will be archived after its conclusion and, if so, how it can be accessed by the consumer.
The way the consumer can check the information they have provided and correct it if necessary before concluding the contract.
Any other languages in which the contract can be concluded besides English.
The codes of conduct to which the entrepreneur has committed and how the consumer can consult these codes of conduct electronically.
The minimum duration of the distance contract in the case of an ongoing transaction.

Optional: Available sizes, colors, materials.

This is a partial translation and adaptation of your provided terms and conditions into English with changes to reflect "Hearprof" as the entity. Let me know if you'd like the remaining sections translated or adjusted.